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Refund Policy

KaziHire Refund and Cancellation Policy
Last Updated: [Tue Apr 2025]

1. Cancellations

By Clients

  • Cancellation Window:

    1. Cancel 24+ hours before the scheduled service for a full refund.

    2. Cancellations made less than 24 hours before the service forfeit the payment.

  • How to Cancel:

    1. Go to Bookings in the app.

    2. Select the appointment and tap Cancel.

    3. Confirm cancellation.

By Service Providers

  • Late Cancellations:

    • Service Providers who cancel confirmed bookings without 24-hour notice may face account penalties (e.g., lowered search ranking or suspension).

  • Emergencies: Valid emergencies (e.g., illness, accidents) require documentation (e.g., medical note) to avoid penalties.

2. Refunds

Eligibility

  • Unsatisfactory Work: Request a refund within 7 days of service completion if work is materially deficient. Provide evidence (e.g., photos, videos).

  • No-Show: Full refund if the Service Provider fails to arrive without notice.

  • Duplicate Charges: Report accidental double payments for immediate refund.

 

 

 

Non-Refundable Situations

  • Change of Mind: After satisfactory service completion.

  • Client-Provided Materials: Damage to materials supplied by the Client (e.g., faulty parts).

Refund Process

  1. Submit a request via the app’s Resolution Center or email [support@kazihire.com].

  2. KaziHire will review within 3 business days.

  3. Approved refunds are processed to your original payment method within 5–7 business days.

3. Modifications to Bookings

  • Reschedule appointments up to 12 hours before the service at no cost.

  • Changes to service scope (e.g., adding tasks) require a new quote and approval by both parties.

4. Dispute Resolution

  • KaziHire mediates unresolved disputes. Both parties must provide documentation (e.g., messages, photos).

  • Final decisions are binding.

5. Contact Us

For urgent issues: