EN
English

Terms and Conditions

KaziHire Terms of Service (ToS)
Last Updated: [Tue Apr 2025]

1. Acceptance of Terms

By accessing or using the KaziHire platform (the "Site"), including its website, mobile app, or services, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws. If you disagree with any part of these Terms, you must not use the Site.

2. Key Definitions

  • Client: A user who books handyman services through KaziHire.

  • Service Provider: A vetted professional providing services via KaziHire.

  • Service Request: A description of work submitted by a Client.

  • Booking: A confirmed appointment between a Client and Service Provider, including payment.

  • Content: Any text, photos, videos, or materials uploaded to the Site.

3. Account Registration

  • Eligibility: Users must be at least 18 years old (or 13+ with parental consent for limited features).

  • Accuracy: Provide truthful information during registration. You are solely responsible for account activity.

  • Deletion:

    • Delete your account directly in the app: Go to Profile > Delete Account.

    • Alternatively, email [hello@kazihire.com] with “Account Deletion Request.”

    • All data (except legally required records) will be erased within 30 days.

4. Service Bookings

  • Requests: Clients submit Service Requests with details (e.g., location, job type, photos).

  • Matching: KaziHire connects Clients with Handymen based on proximity, skills, and availability.

  • Payment: Full payment or deposit is processed securely upfront. Refunds follow Section 6.

  • Cancellations:

    • Clients: Cancel ≥24 hours before service for a full refund. Late cancellations forfeit payment.

    • Service provider: Repeated cancellations may result in account suspension.

5. Service Provider Responsibilities

  • Insurance: Service providers must carry valid general liability insurance covering their services.

  • Safety: Comply with all safety regulations and industry standards.

  • Quality: Deliver services as described in the Service Request.

6. Disputes & Refunds

  • Issues: Report problems within 7 days of service completion via the Resolution Center.

  • Refunds: Granted if work is materially deficient (supported by photos/app evidence).

  • Mediation: KaziHire may mediate disputes but is not liable for Service provider’s workmanship.

7. User Rights & Responsibilities

  • Prohibited Conduct:

    • No unsafe, illegal, or hazardous requests (e.g., unlicensed electrical work).

    • No harassment, discrimination, or fraud. Violations result in account termination.

  • Privacy:

    • Clients grant Handymen access only to perform agreed services.

    • Handymen must keep Client information confidential (e.g., property details).

  • Content: Clients own photos/videos uploaded for Service Requests. KaziHire may use anonymized data for marketing.

8. Liability & Disclaimers

  • KaziHire’s Role: We connect Clients and Service provider but do not employ or supervise Handymen.

  • No Warranty: Services are provided “as is.” We do not guarantee work quality or safety.

  • Service provider Liability: service provider indemnify KaziHire against claims arising from their services.

9. Termination

  • By You: Delete your account anytime (Section 3).

  • By Us: Suspend accounts for violations of these Terms, fraud, or safety risks.

10. Governing Law & Disputes

  • Jurisdiction: Governed by the laws of Kenya.

  • Arbitration: Disputes must be resolved through binding arbitration before litigation.

11. Amendments

We may update these Terms. Continued use after changes constitutes acceptance.

Contact Us

For questions or data requests: